How do the various definitions of quality discussed in Chapter 1 relate to the quality practices at Gerber?
Quality in Practice: Building Trust Through Quality at Gerber 5.3 Test your Knowledge (Question): 1. How do the various definitions of quality discussed in Chapter 1 relate to the quality practices at Gerber? 2. How does Gerber exhibit the fundamental principles of total quality – customer and stakeholder focus, participation and teamwork, and a process […]