What should Judy do to heal the brokenness on the unit and to prevent the potential reoccurrence? What steps should Judy or the hospital’s leaders take with the nurse who administered the wrong medication to the patient? Should this employee be terminated as a result of the error?
Read the case study “It Could Have Happened to Anyone”from Quantum Leadership. Then answer the following questions: If you are Judy, what steps would you take with your nursing staff to stabilize their emotions about the situation? What should Judy do to heal the brokenness on the unit and to prevent the potential reoccurrence? What […]