Describe how it felt for the employee to receive the feedback (imagine you are the employee and the manager is sharing the information with you). What other emotions did you experience?
1. You are going to read two scripts of health professional-patient interactions. You need to evaluate the interactions and assess both poor and good listening strategies. Reflect on the impact of the listening strategies of both the patient and the healthcare provider. Active Listening Script A C= clinician P= patient P – Enters C – […]