Delshaun Rose Ragin
Delshaun.Rose@yahoo.com · www.LinkedIn.com/in/Delshaun-Ragin-70597719/ · 803-983-9810 · Mableton, GA 30126
Entrepreneurial, innovative professional with demonstrated success in administrative management, education, relationship development, business development, and client success within diverse sectors and markets. Analytical leader skilled in training and development, behavioral modification, and performance management. Flexible and adaptable with excellent interpersonal and communication skills to foster change, incorporate innovation, and implement strategies throughout all levels of the organization. Proficient in Windows and MS Office (Word, Excel, PowerPoint) Publisher, Access and Outlook and Epic.
Areas of Expertise include:
| § Business Development | § Education | § Administrative Processes |
| § Client Satisfaction | § Operations Management | § Customer Success |
| § Communication | § Relationship Development | § Strategic Partnerships |
| § Training and Development | § Business Process Improvements | § Case Management |
Professional Experience
WELLSTAR HEALTHCARE SYSTEMS · Mableton, GA · 2019 – Present
account specialist
Manage daily customer service and collections efforts for a medical billing company. Assisted in the account management, reconciliation, collection efforts, and final disposition of client accounts.
Key Accomplishments:
- Develop strategic client relationships that improved customer satisfaction ratings, increased cash flow, and provided customers with a prompt and courteous strategy for their past due accounts.
- Facilitate outbound/inbound calls to patients notifying them of balance on accounts.
- Assess health information for patients with various coaching needs that may include establishing a monthly payment plan and applying for financial aid assistance to help with medical expenses.
BRIGHT MINDS LEARNING CENTER · Mableton, GA · 2015 – 2019
Educator (GA Pre-K)
Executed the day to day efforts of an educator for the Pre-K class at Bright Minds Learning Center including curriculum development, class room preparation, lessons and materials, and individual counseling and development of students.
Key Accomplishments:
- Developed classroom and operational process improvements that increased efficiencies, streamlined processes, provided new and creative learning processes, and ultimately increased client satisfaction.
- Implemented communication strategies that improved relationships with children, parents, and administrators.
- Created and initiated learning programs for Pre-K children that enhanced learning, increased understanding, and helped develop skills and cognitive functions for students.
- Recognized by management for excellence in customer service including providing prompt courteous service to students and parents, guidance and mentorship, improving relationships, and child development.
- Set goals and provide coaching to parents for students as well as telephonic follow up calls or emails to parents to continue to work with students on academic goals.
WOMEN’S HEALTHCARE OF GEORGIA · Powders Spring, GA · 2018 – 2019
Office Manager Intern
Directed the administrative duties of a women’s healthcare facility including phone system administration, appointments, scheduling, insurance verification, billing and co-pay collections, and customer service.
Key Accomplishments:
- Collaborated with office manager to provide courteous and accurate administration of scheduling processes, billing and co-pay collection, appointment confirmations and creating a customer-centric environment.
- Implemented plans and discussed clinical health recommendations and preventative recommendations.
BRUMBRY ELEMENTARY SCHOOL · Marietta, GA · 2014 – 2015
Educator/ Special Education
Developed and implemented curriculum for special needs students, monitored and controlled behaviors as well as emotional issues. Created Individualized Educational Plans (IEP) for students.
Key Accomplishments:
- Collaborated in organizing and presenting activities and lessons both during and after school including the incorporation of new strategies in daily routines as well as behavior modification in and out of the classroom.
- Created and coordinated classroom strategies for special needs kids including lesson plans, curriculum, and special tools, to promote effective learning opportunities.
- Utilized motivational interviewing skills to address barriers and assessed needs of students.
- Set educational goals for students to meet through Individualized Educational Plan(IEP).
MAY HOWARD ELEMENTARY SCHOOL · Savannah, GA · 2013 – 2014
Paraprofessional
Collaborated in the delivery and execution of the primary set of courses by providing individual and group lessons with students and assisting in the preparation of curriculum for students with special needs.
Key Accomplishments:
- Executed daily lesson plans for special needs students providing classes for both individuals and groups including material and activity preparation, visual aids, and homework assignments.
- Provided strategic analysis and maintenance of educational and behavioral development records as assigned by teacher. Maintained reports, decisions, and results of students in relation to established goals.
BANK OF AMERICA · Savannah, GA · 2011 – 2012
Teller
Developed, executed, and provided member services to bank clients including account deposits and withdrawals, collecting loan payments, check cashing, as well as sales of other bank products and services.
Key Accomplishments:
- Received exceptional client satisfaction ratings through prompt and courteous service, relationship development, and customer service efforts beyond simple bank transactions.
- Handled the tasks of processing complex financial transactions in an accurate and efficient manner.
- Responsible for identifying customer requirements through regular contacts and refer financial products and services of the bank.
- Performed the tasks of handling cash deposits and withdrawals.
- Handled responsibilities of changing currencies, checking cash, and selling traveler’s checks.
- Responsible for ensuring that the regulatory requirements are adhered while providing banking services.
- Handled responsibilities of advertising products and services to potential customers.
Education and Credentials
