In this final research paper, you will research information on the effectiveness of SOUTHWEST AIRLINE′S maintenance and engineering (M&E) department. Include the following information:
-Brief organizational history (Add if it is a Fortune 500 company.)
-Who are their customers? (Can include demographics)
-What type of aircraft they have in their fleet?
-State your views on organizational performance within the competitive market.
-What type of maintenance management structure do they use?
-What is the overall goal of the maintenance department?
-Explain in detail the organization′s maintenance, quality control, and materiel structure.
-Explain Quality Control′s influence in the organization and regulatory authorities.
-Is Quality Control effective to resolve aging aircraft problems?
-Is the maintenance department operating in an ethical manner?
-What is the maintenance department′s core competency?
-What are their strengths and weaknesses?
-How do they manage their reliability program?
-Annotate recommendations for the maintenance management team, and what techniques and improvements can be accomplished.
Further requirements are as follows:
-Three scholarly references are required in this second research paper.
You can research information about the airline organization through their website and find additional information in the Hunt Library databases. Submitted in a 7-10 page essay. Note that 7-10 pages means 7-10 pages of double-spaced written material with 1-inch margins left, right, top and bottom. The title page, pictures, long quotations or multiple quotations will not count toward the 7-10 pages. All research paper submissions will be prepared in APA format. Paper will consist of an introduction, questions from what is present above, conclusion, references, and tables/figures/appendix.
