Describe how a service culture can be created within a business-
Interpret whether a company utilizes product-oriented or customer-oriented marketing.
Evaluate internal marketing concepts that support overall marketing strategy.
This week you will explore research planning for the business you described in week two (Hilton Hotel and .Resorts)
To start, explain the role marketing research should play in helping a firm to implement the marketing concept. Then, use your identified business as an example to demonstrate how that role would be performed. Necessary elements for your analysis include:
Determine if your business should use product-oriented or customer-oriented marketing.
Identify data collection methods and sources.
Explain how market research could be used to establish/sustain a service culture.
Evaluate internal marketing tactics to support overall marketing strategy.
Explain the importance of gathering information in gaining insights about the marketplace and customers.
