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What happened during the experience that made you want to return or never come back? What was the moment of truth?

There are a lot of moving parts in services marketing. From a guest perspective, there is marketing that occurs before, during, and after the service experience.
Share an example of a service experience that positively or negatively marketing your next experience.
What happened during the experience that made you want to return or never come back?
What was the moment of truth?

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