Watch the following video entitled “The Walk from ‘No’ to ‘Yes’” and critically respond to the following questions:
1. Think of examples of conflict that you have observed at your workplace (or at a previous one). Describe the positive and negative outcomes of this conflict.
2. Describe the situations that most commonly produce conflict at your employer (or at a previous one). How could the conflict at the company be more effectively managed?
3. Considering William Ury’s comments in his TED talk, how can “taking the third side” help to solve conflict?
