How can you apply what you have learned from the video in future phone conversations that are in an academic and professional setting?

https://www.youtube.com/watch?v=vnmZ9wRAfmY and write a one-page paper answering the
following questions:
1) What did you learn from the video?
2) How can you apply what you have learned from the video in future phone
conversations that are in an academic and professional setting?