Management
Case: The Nightmare on Telecom Street
8.3 Test your Knowledge (Question):
Summarize the service failures associated with this experience.
What might the travel agency do to improve its customers’ service experience?
q 2
Watch the short video in the following link:
8.3 Test your Knowledge (Question):
Describe the different phases of Project Management. Explain
Why Scheduling is important in Project Planning. Explain
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