Retail Management
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Assignment Question
Identify a range of at least four different tools and techniques for setting team performance targets. Evaluate these by comparing and contrasting them, using a table format if preferred, identifying the advantages and disadvantages of each.
Scenario
Learners may use their own employment context, or that of another organisation with which they are very familiar, to base their assignment.
However, in the case that they are not able to do so, please use the below scenario:
You are a senior manager in a business unit of a medium sized enterprise, with functional management and organisational leadership
responsibilities. You have responsibility for all aspects of the performance management of your team and its contribution towards the
achievement of business goals.
Select and research an organisation of your choice to identify its approach to performance management. Provide brief details of your
research in a summary of between 200 and 250 words, this should not be counted in the suggested word count. Use the results of your
research to answer the tasks below.
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Task 1 – 400 words
1.1: Critically assess the links between the performance of your team and the stated strategic objectives of the organisation. You may wish to
use congruence modelling for this purpose.
1.2: Identify a range of at least four different tools and techniques for setting team performance targets. Evaluate these by comparing and
contrasting them, using a table format if preferred, identifying the advantages and disadvantages of each.
1.3: Assess their value then in the ongoing measuring and monitoring of team performance during the year, using practical examples to
illustrate what worked well and what did not work so well in different situations or with different teams and cultures. Keep the focus on
changing and future team performance needs, considering changes in the business environment and its impact.
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Task 2 – 500 words
2.1: Explore and analysis how team performance targets are arrived at, considering the factors that effect and influence required team
performance levels, compare and contrast current team performance with your findings.
2.2: Describe at least three different theories on motivation. Relate motivational techniques and influencing and persuading methodologies to
the encouragement of team members to commit to shared goals, by means of practical examples.
2.3: Keeping in focus your scenarios stated strategic objectives, explore, review and critically evaluate the contribution, effects and impact that
delegation, mentoring and coaching have, positively and negatively in contributing to the meeting of the organisations strategic objectives.
You may consider either strategic performance objectives or strategic organisational direction.
2.4: For this task use a working team performance plan, decompose its structure, highlight areas of logical sequencing of the processes, areas
of good practice, possible errors, biases and omissions and possible misalignment with the stated strategic objectives under review.
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Task 3 – 350 words
3.1: For this task you are required to identify both tools and methods that are deployed to conduct assessment activities of the business
processes used to monitor team performance, whilst having the flexibility and capacity to identify and make changes as required.
3.2: For this task you are required to conduct a team performance event, conduct assessment of team performance against pre agreed team
performance measures and targets. Use these findings to address non-compliant performance, considering potential areas of legality, human
resource policy, codes and effects on other operational areas. You may wish to use tools and methodologies identified in AC. 3.1, for your
purposes.
3.3: For this task you are required to research and explore the critical impact and consequences of non-compliance of team performance on
meeting the already stated strategic objectives. The implications are likely to have considerable scale and scope of influence on operations. An
Impact Statement format may be used for your purposes.
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Task 4 – 250 words
4.1: Research three influencing mythologies, review their suitability, given your sector or investigation, prevailing structure and culture and
other factors you feel relevant, and determine their potential effectiveness in attracting and gaining commitment of individuals to align with
the already identified organisational strategic direction.
