1.1.2 Assignment Instructions
Building up on the recommendations made within your consultancy report, you are now to explore the way in which the chosen industry segment can further develop in the future, by analysing industry trends and potential challenges. You will have to investigate aspects related to:
1. Customers’ needs, wants and expectations as applied to a specific type of operation.
2. Challenges related to workforce management.
3. Service quality and consistency.
Work must be presented in a Power Point format.
1.1.3 Weighting/Contribution to the Module Mark
Weighting/contribution to the module mark: 50%
1.1.4 Learning Outcomes Assessed by the Task
LO2 LO4 LO7 LO8
Discuss issues associated with consumer needs, wants and expectations. (IC, SEI, COI)
Evaluate and comment on the challenges and current issues relating to food and beverage workforce management. (IC, CI)
Apply theories and models of food and beverage management to maintaining a consistent service. (EE, IC)
Compare and contrast different professional viewpoints to develop a reasoned reference can be similar to report no US references
Also attached pictures of report more in depth details and presentation slides more in depth
