Companies have traditionally struggled to establish metrics that can easily represent the effectiveness of quality in the organization.
Most often these metrics are measures of education, training/skills, certification(s), or tenure/experience.
Compare/contrast the above metrics. Is it effective to have a manager with education, but without the industry experience? How can this person assess training needs without experience?
Explain in detail how your organization measures operational quality and whether these metrics accurately reflect the culture of the organization or propose new measures you feel would support the organization.
Use your readings to substantiate your thoughts.
Participation Requirements:
Original discussion forum posts:
• Create a thread for your original post identified with your name.
• Prepare a quality, substantive post that addresses the objectives of the discussion forum and the expectations set forth in the grading rubric
• Include supportive evidence; such as direct applicable experience and expert sources.
