After careful review of chapter 1 in your digital textbook,
which is introduction to operations management, respond to the following questions:
Item 1: Explain the concept and importance of operations management.
Item 2: Explain the differences between goods and services. Provide at least two examples.
Item 3: Describe a Customer Benefit Package (CBP) with an example.
Item 4: Explain the role of processes in operations management with two examples.
Item 5: Summarize the historical development of operations management. You MUST cite at least three major breakthroughs in technologies, which is part of industrial revolution.
