1. Apply the EFQM Business Excellence model, using relevant theory and concepts learnt on the module, to one organisation of your choice. Draw on your analysis to identify and capture strengths and areas for improvement to the chosen organisation (40%):
Criterion 4 – Partnerships & Resources:
i) How well do they build sustainable relationships with their partners & suppliers?
ii) Do they manage their buildings, equipment, and resources in a sustainable way?
Criterion 5 – Processes, Products and Services:
i) Have they defined the key processes required to deliver their strategy?
ii) Do they develop new, innovative products and services?
2. Based on your analysis, offer, and justify one operations/supply chain management strategy that the chosen organisation could pursue to drive business excellence (40%)
Marks will be awarded for structure, presentation, and quality of references (10%).
Note: You should draw on relevant theory, concepts and principles learnt on the module throughout the report
Some advice on developing your strategy in Q2 You may wish to use the RADAR elements to help you address questions 2. This may also influence the key points raised in your executive summary.
Radar Element
Strategy
Result
What would success look like from this strategy?
Approach
Describe what the strategy looks like in terms of an approach or approaches?
Deployment
What specific steps would the chosen organisation take to deliver this strategy/approach?
Assessment & Refinement
How would the chosen organisation ensure the approach stays on track? What else would they need to consider? Who else could they learn from?
