ASSESSMENT INSTRUCTIONS
- This assessment is to determine your competency in relation to this unit.
- Use this document to enter your answers – under each question please.
- Double-click in the Header and enter YOUR NAME.
- The task/s require you to:
- Answer a series of questions relating to creating high performing teams
- Write a short report on your own work team, and complete a team plan template
- Answer a series of questions relating to a Case Study
- Should you have any concerns about this assessment, please contact your trainer/assessor before beginning the task/s.
ASSESSMENT TASK 1 -Question Bank
All questions require a written answer. You may word process your answers or hand write them (your handwriting must be legible). Add your completed answers to your portfolio or as advised by your facilitator.
Total submission is expected to be between 600 and 1500 words
You must answer each question correctly. If you do not answer a question correctly, you will be given feedback and be given another opportunity to demonstrate your knowledge and skills to be deemed satisfactory in this Event.
Your answers can be in dot point format provided each point supplies sufficient detail
If you are not sure about any aspect of this assessment, please ask for clarification from your facilitator.
Question Bank
- List 10 key characteristics/elements of high performing teams
- From your team or work group, list the team members and the role they take on in your team.
- List the 5 stages and characteristics of team development. What stage is your team currently in and why?
- How can you increase team cohesiveness?
- What is meant by the term groupthink?
- As a team leader it is important that you consult with your team members, to establish your team’s purpose, roles and responsibilities. Explain the importance of this and how you would do this in your team?
- What are 4 key areas that you might include in determining the KPIs in a performance plan?
- List 5 key areas/traits that teams look for in their leaders, why is this important?
- Detail how you would consult with your team members so that they understand the roles and responsibilities that they are required to fulfil.
- How would you ensure that team members are accountable for their role within the team and organisation?
- How do you demonstrate encouragement and reward to your team? What methods of feedback do you use?
- What systems would you put in place to ensure that if issues/concerns/problems are identified, they are addressed? How would you monitor this?
- Why should leaders involve team members when defining the team purpose and planning activities?
- List two strategies to improve communication between management and team members.
- List 3 specific actions that you could adopt (or currently practice) to ensure that you are a good role model for your work team.
- Give an example of how your actions as a role model can enhance your organisations image.
- Describe why it is important that when developing performance plans, with KPI’S, outputs and goals for individuals or the team that it is important that you incorporate input from stakeholders.
- How do you facilitate two way flow of information between team and management that is relevant to team performance?
- Explain how you would support the team to meet expected performance outcomes? How would you include formal and informal learning opportunities?
- Why is it important to communicate effectively with a range of stakeholders about team performance plans and team performance?
ASSESSMENT TASK 2 -Action Plan
Using your current place of work, or a working environment with which you are familiar, you are required to establish a Team Performance Plan and answer the following questions. You must include evidence of your consultation such as minutes, emails, third party verification etc.
1. What is the overriding purpose of your team and how does this relate to your organisation’s strategic plan/goals/vision etc?
- What are the main roles and responsibilities of your work team? (aim to record at least 3 or 4)
- Who are the team stakeholders and what are their interests?
- List the objectives for your team for the next 3 – 6 months (aim to record at least 3 or 4)
5. Document your Team Performance Plan using the “Team Plan Template” (see page below).
The following information must be provided:
o Action – What actions are required to meet your team’s objectives
o KPI – How will these be measured
o Responsible Person – Allocate a team member/s to be responsible for this action
o Support Needed – What support does the team member need to undertake this task from you and/or other team members e.g. training, mentoring, and additional resources?
o Reporting Requirements – Which stakeholders need to be kept informed of progress? What do they need to know? How often do they need to know it? How will you engage and communicate with them?
o Additional Resource Requirements- Human, financial and equipment resources needed
6. How would you seek approval for your Team Plan? List both the process, and the positions involved.
7. Feedback – As your team members work to complete the Team Plan, you will be required to provide them with feedback about their performance. Explain some of the feedback strategies you will use to encourage, value and reward individual and team contributions (approx 300 words).
- Monitoring and Corrective action – What are some things that could go wrong with the implementation of your plan? What corrective action will you take to overcome this i.e. how will you resolve issues that arise to ensure that your team remains focused and on track? (approx 300 words)
Team plan template
| Action | KPI | Responsible person | Support needed | Reporting requirements | Resource requirements |
| What actions are required to meet your team’s objectives | How will this be measured | Allocate a team member/s to be responsible for this action | What support does the team member need to undertake this task from you and/or other team members eg training, mentoring, additional resources | Which stakeholders need to be kept informed of progress? What do they need to know? How often do they need to know it? | Human, financial and equipment resources needed |
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ASSESSMENT TASK 3 – Case Study
Read the case study below and answer the following questions in a report format, you are required to submit between 2 to 3 pages including the template
Case Study
Chairs R Us has gone through a major restructure in the last month. Your department has been streamlined, merging two teams into one. Management has addressed all the staff, explaining that the restructure is to create better efficiencies and improve the turnaround time from when a customer places an order to dispatch and receipt.
You have been appointed team leader of the newly formed team, which is a promotion from your previous role within the organisation. The previous manager was a poor role model and was removed from this position due to unethical behaviour. In your KPI’s it is stated that you must demonstrate and model ethical behaviour that enhances the organisations image.
To create efficiencies, (merging two teams to one) you have had to make some team members redundant.
This has caused problems in the new team, including:
- Resistance to change
- Confusion over roles and responsibilities
- Confusion over team purpose and goals
- Ineffective communication between old teams (or ineffective communication within new team structure
- Lowered team morale
- Reduced productivity
- Feedback from external customers and onseller on poor communication and customer service
- Develop a communication strategy to assist in you in managing the flow of information to the team
Your communication strategy should:
- include provisions for developing group dynamics
- encourage team members and individuals to participate in the new team and team activities
- encourage feedback
- provide opportunities for team members to raise concerns, issues and problems
- how you would communicate effectively with a range of stakeholders about the team performance plan and team performance
- As part of your communication strategy you will need to provide a diagram that shows the communication/information flow in the organisation and your new team
- Prepare a summary report that discusses :
- Outline how your contribution to the work team will serve as a role model and why this is important. How will your behaviour as a role model enhance the organisations image for all stakeholders?
- Group dynamics and communication was poor in the old teams, how will you create a positive dynamic? What are some issues that can hinder team performance if group dynamics are low?
- Strategies you would implement to address and resolve each of the issues/problems that have been raised by the team
- How you will gain consensus
- How you would evaluate and resolve issues that have been raised by external stakeholders
- How you would monitor the progress of the team and the issues that have been raised
- What action you might take if one member of the team was still resistant to the changes after you had implemented all your strategies. How would this be communicated and to whom?
- How you would evaluate feedback and what you would do with this information
- Using the Team Charter Template provided, prepare a team charter for your new team; you might like to include:
- Context
- Mission and objectives
- Composition and roles
- Resources and support
- Authority and Boundaries
- Operations
- Negotiation and agreement
You may wish to use the template below (http://img.docstoccdn.com/thumb/orig/21545247.png ) or you can use your own.
ASSESSMENT SUMMARY REPORT
| STUDENT NAME | |||
| TRAINER/ASSESSOR NAME | |||
| DATE ASSESSED | |||
| NATIONAL UNIT CODE/S | |||
| NATIONAL UNIT NAME/S | |||
| TASK # | TASK DETAIL | S/NS | |
| TASK # | FEEDBACK | S/NS | |
| TASK 1 | ¨ Satisfactory
¨ Not Satisfactory |
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| TASK 2 | ¨ Satisfactory
¨ Not Satisfactory |
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| TASK 3 | ¨ Satisfactory
¨ Not Satisfactory |
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| OVERALL RESULT | ¨ COMPETENT ¨ NOT COMPETENT
Your result will be able to be viewed in the Learner portal approximately three weeks after submission. |
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| FEEDBACK TO STUDENT FROM THE TRAINER/ASSESSOR ON THEIR PERFORMANCE AND RESULT | |||||
| TRAINER/Assessor name | TRAINER/ASSESSOR SIGNATURE | DATE | |||
Your trainer/assessor will provide you with feedback following completion of the tasks. They will update your learner record with the result which you can view in the Learner portal. If you wish to provide feedback, please complete the Learner questionnaire provided here and detail your feedback in the Assessment comment box on Page 2.
Should you wish to query your assessment result please view the process in the Assessment Policy available on the TAFE Western website.
