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Scenario: You have chosen an award winning company from the Baldrige Performance Excellence Program website to study. You will evaluate the “Award Application Summary” as a business case. You are the Chief Strategy Officer for your chosen company. You have conducted an evaluation of your chosen company for an upcoming annual report. Your presentation of […]
Explain how your selected organization applies the six steps from key customer-focused practices for quality management in the customer focus to meet or exceed customer requirements. Identify which of the variety of methods, or “listening posts,” your selected organization uses to gather the voice of the customer, including their needs and expectations, their feeling of […]
Directions: View “Leadership” video and answer the questions below: Click Here to Watch Video 1. Discuss the relative importance of leadership among the seven Baldrige Award criteria. 2. Discuss who the leaders are in the Baldrige Award winning companies. Where in the companies does leadership occur? 3. Discuss how the leadership team functions at Stoner, […]
