Develop a satisfaction survey question in a matrix format that gathers ratings on the major components (10 minimum) of the customer experience using the pathway approach.
Customer Service 1) Think of a customer service experience you recently had (an oil change, a movie theater visit, a doctor’s visit, an expensive item purchase, etc.). State the company and the service/product. This will be your client for this assignment. 2) Develop a satisfaction survey question in a matrix format that gathers ratings on […]