Analyse the factors that influence customer satisfaction and examine the key issues in adopting service automation.Determine whether customers accept the adoption of service automation through a quantitative survey.
Service Automation in Hospitality Proposed Aim and Objectives. Assess the adoption of service automation in customer service within the hotel industry, which focusing customers Objectives: 1. Critically review the literature related to hotel management, customer satisfaction and the adoption of service automation within the hotel industry. 2. Analyse the factors that influence customer satisfaction and […]