Operations Management take home exam:
Exam Questions
1. What is the current capacity and capacity utilization of Susan’s team?
2. How should Susan reorganize her division in order to achieve no abandoned calls? (Note: Think about both the operational and managerial consequences of your recommendations).
3. What are the pros & cons of each of the three routing strategies? Which one would you recommend to InterBank?
Deliverable: Case Analysis
Each student must submit a report (maximum 4 double-spaced pages of text, 12 font, plus a maximum of 5 pages of exhibits) for the INTERBANK case. Your report should address the three questions above. The three questions are weighed equally.
Note 1: In order to answer the first two questions you need to conduct some numerical
analysis. Your answer to the third question should be qualitative (no quantitative analysis is required).
Note 2: The file InterBank OM Exam.xls includes Exhibits 1 to 5 of the case.
