These situations are actual ones that have been reported in terms of behavior between the airlines and passengers. Use the Internet and other research sources to address the legal and ethical issues associated with the situation. Then, develop your own scenario that might occur to cause conflict between the airline and its passengers, and then share that with the other students in the forum. Explain how you would handle the situation if you were the airline. What policies would you put in place in the future to avoid the problem.
United Airlines: Passenger dragged from his seat after refusing to give up his seat to allow United employees to use his seat to get to their destination in order to man a flight the next day. He was beaten in the process by the airport security personnel.
Delta Airlines: Passenger insisted on using the restroom on the plane after the plane left the gate and was preparing for takeoff. The flight attendant reported it to the pilot. All passengers had to deplane at the gate. The passenger who violated the rules in using the restroom after the plane left the gate, was refused the opportunity to re-board the plane. He was given a voucher worth 1/2 of his flight.
